The online customer experience with pet travel is in its infancy in comparison with other aspects of pet ownership, including online pet shopping and online booking for pet sitting. Animal owners' expectations for travel are increasing, including personalized guidance for travel preparation, online kennel sizing, online cost calculators and documentation accessibility. At the same time, animal travel represents an untapped opportunity for airlines to cultivate and customize customer experiences.
PawsGlobal’s platform enables airlines to offer animal owners the opportunity to create and manage a highly personalized user account. The account’s dashboard functionality can span owner information, animal profile information, type of animal, documentation, and checklists. The account enables the animal owner to easily access documentation on an ongoing basis.
With a personalized format, the animal owner views the documentation relevant to their animal type for download or other mechanisms for owner access. The animal owner can upload, or provide via other mechanisms, the appropriate documentation within required time requirements. Documentation required for international travel can also be included, if desired.
Based on the requirements of individual airlines, PawsGlobal incorporates the requirements of the Air Carrier Access Act. Based on the software flexibility, PawsGlobal’s software can include any new procedures and updated requirements that are tailored to an airline’s needs. PawsGlobal’s validation fulfillment services are via a social enterprise non-profit associated with National Industries for the Blind - the United States' largest employment resource for people who are blind.
In addition to ensuring the correct documentation is initially provided, it is equally important to ensure that the expiration date of documentation is monitored. PawsGlobal will ensure that the expiration date of an animal health certificate, animal vaccinations are current and up-to-date. On a similar basis, the date of issuance for mental health documentation will be monitored. Alerts and reminders are issued to animal owners and can be within a checklist format.
If desired by an individual airline, animal owners have the option to provide account access to their veterinarian. Via account access, the veterinarian can upload appropriate documentation for their animal. The engagement of the animal medical community allows a simplified process for the animal owner. If indicated by the animal owner, veterinarians can also receive alerts and reminders that the animal documentation requires updating based on expiration dates.
PawsGlobal maintains a secure document storage environment for appropriate information. PawsGlobal utilizes best practices and approaches from the healthcare industry, including cybersecurity models used to support HIPAA Compliance, for storage and maintenance of sensitive personal information on behalf of the individual.
PawsGlobal provides the first solution suite in the world focused on transforming the multifamily industry approach to pets.
Proven software startup track record by key members of the PawsGlobal executive team. Their expertise is being applied to pave a path for early adopter success for customers in the multifamily industry.
Via patent pending technology, PawsGlobal provides an innovative hosted cloud technology platform that serves as a repository of key information and
documentation as well as eligibility engine to facilitate pet and assistance animal eligibility.
Marcia E. Alden – Founder and CEO
Marcia’s passion for technology innovation coupled with her love of travel with the family’s Affenpinscher produced PawsGlobal, Inc. Prior to founding PawsGlobal, she held a number of senior roles at Microsoft focused on strategy build-out and worldwide execution. In her role as Microsoft’s Worldwide Consulting Lead for Digital Marketing, Marcia led a global team spanning six continents focused on new and innovative solutions. Prior to Microsoft, Marcia led business development at S1, a start-up company that delivered the first suite of internet banking solutions to the financial industry.
Jenine Stanley – Service Animal Stategy Director
Jenine's experience with service animal advocacy spans 30 years at the local, state, national, and international levels. She serves as a co-chair on the Service Animal Working Group as part of the review of the Air Carrier Accessibility Act. In her role, she is focused on clarifying what household animals can and cannot be brought on board so that animals are serving legitimate purposes.
Yogesh Dhande – Technology Lead
Yogesh brings extensive experience in Web, Mobile and Analytics to PawsGlobal. He leads a team of seasoned developers to deliver digital transformation within PawsGlobal's platform. His passion for quality and on-time delivery aligns with PawsGlobal focus on rapid and agile innovation approaches to the market.
Tom DePasquale – Advisory Board Chairman and Chief Strategist
Tom is a seasoned founder of start-ups. His focus is the intersection of business models, funding, and resource development. He was the Executive Vice President of Technology at Concur (acquired by SAP) with responsibilities for technology strategy as well as operational and technical integrations of multiple acquisitions. He was the CEO and Founder of Outtask which was acquired by Concur.
Doug Brown – Veterinary Industry Advisor
Doug is the founder and chief executive of Vetlocity, and the visionary behind the first fully automated end-to-end loyalty solution designed to strengthen the bond between manufacturers, veterinarians, and those they serve. Known in the industry as a marketing innovator and animal health expert, Doug serves an important advisory role for PawsGlobal’s integration of animal health records and the veterinary industry.